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AI Engineering & Automation

45,000+ Tasks Automated with Intelligent Provisioning

Zero-touch employee onboarding and offboarding automation achieving 94.12% success rate with $2M+ annual cost savings for a leading US telecommunications provider.

24,349
Tasks Automated
94.12%
Success Rate
$2M+
Annual Savings
24/7
System Availability

The Challenge

A leading US broadband and video service provider faced critical challenges with employee lifecycle management. Their manual provisioning process across 20+ business applications was creating operational bottlenecks and compliance risks.

Manual provisioning taking 2-4 hours per employee
Error rate of 15-20% in access requests
Ticket backlogs exceeding 200+ requests
Security gaps from delayed offboarding
No visibility into process bottlenecks
Compliance audits requiring weeks of manual work
Employee Provisioning Dashboard

Our Intelligent Solution

A comprehensive AI-powered automation platform with microservices architecture

ServiceNow Integration

Automated workflow triggers tied to HR events with intelligent routing and approval processes

SailPoint Integration

Identity governance and role-based access provisioning across all enterprise systems

Microservices Architecture

28+ independent services built on RabbitMQ & Docker Swarm for scalability and reliability

Intelligent Workflow Routing

Predefined business rules streamline request handling and ensure accurate routing without manual intervention.

Smart Retry Logic

Intelligent retry mechanisms with exponential backoff achieving 94.12% success rate

Real-time Monitoring

Comprehensive dashboards tracking health, success rates, and compliance metrics

Technology Stack

Enterprise-grade technologies powering intelligent automation

Integration

ServiceNow
SailPoint
Azure AD
Active Directory

Backend

.NET Core
Python
Node.js
RabbitMQ

Infrastructure

PostgreSQL
Redis
Kubernetes

Measurable Results

Transformative impact on operations and bottom line

24,349
Tasks Automated
Provisioning and deprovisioning tasks completed automatically
94.12%
Success Rate
Near-perfect automation with intelligent retry logic
$2M+
Annual Savings
Reduced manual IT hours and eliminated errors
24/7
System Availability
Enterprise-grade reliability with comprehensive monitoring
< 5 min
Provisioning Time
From 2-4 hours manual process to instant automation
Zero
Security Gaps
Instant offboarding with complete audit trails

See It In Action

Watch how the automation platform handles 45,000+ provisioning tasks

Ready to Automate Your Employee Provisioning?

Let's discuss how intelligent automation can transform your operations and deliver measurable ROI.

Schedule Free Consultation