Enterprise Multi-Tenant IVR Platform
Scalable call center platform with AI-powered routing, speech-to-text, secure tenant isolation, Azure AD integration, and comprehensive analytics with enterprise-grade reliability.
The Challenge
Enterprise call centers needed a modern, scalable IVR platform that could serve multiple tenants with complete data isolation, enterprise authentication, and AI-powered features.
Enterprise SaaS Architecture
Multi-Tenancy
Complete tenant isolation with Finbuckle for data security and privacy
Azure AD Integration
Enterprise SSO, RBAC, and fine-grained permissions
AI Call Routing
Intelligent routing based on sentiment, priority, and agent skills
Speech-to-Text
Real-time transcription and keyword detection
Real-time Analytics
Live dashboards with call metrics, agent performance, and trends
Cloud-Native
Auto-scaling Azure infrastructure with enterprise-grade reliability
Platform Performance
See It In Action
Watch a demo of the multi-tenant IVR platform and its enterprise features
Build Your Enterprise SaaS Platform?
Let's discuss multi-tenant architecture and enterprise features.
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